Course Length: 5 days
Course Overview
Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is the unique virtualization, Living the Lifecycle®. Woven through all H2 Performance Consulting's ITIL Certification classes, this virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
• Discuss and understand pure ITIL concepts
• Apply concepts to a “neutral” real world situation
• Learn different perspectives
• Reinforce examinable concepts
At the end of this course, the learner will gain competencies in:
• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organizational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance
Target Student
The primary audience is:
• Individuals requiring a detailed understanding of the ITIL Service Operation phase of the ITIL Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• IT professionals involved in the ongoing management, coordination and integration of IT Operation activities within the Service Lifecycle
• Individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules
• Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite
• A typical role includes (but is not restricted to): CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.
Student Prerequisites
• The ITIL Foundation Certification in IT Service Management - obtained through ITIL V3 Foundation or Foundation Bridge Course
• Two (2) to four (4) years professional experience with service management
• A minimum of 15 credits through formal Service Lifecycle or Service Capability Stream qualifications
• Learners should complete at least 28 hours of personal study by reviewing the ITIL Lifecycle Suite of books
Performance-Based Objectives
In addition to in-depth training across multiple phases of the ITIL lifecycle, learners will be equipped to earn their ITIL Managing Across the Lifecycle Certificate and ITIL Expert™ Designation by achieving a passing score (70%) on the 90 minute exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions.
The student will receive:
• Five (5) days Instructor Led Training and Exercise Facilitation
• Learner Manual (excellent post-class reference)
• Sample Exams and Exam Preparation
• In-Class Examination
• The remaining five (5) credits of the twenty two (22) required to achieve the ITIL Expert™ Certification and the ITIL Managing Across the Lifecycle certification
• Project Management Professionals earn 38 PDUs upon completion of this course