Course Length: 3 days
Course Overview
The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL library, this Lifecycle course looks at the whole Service Transition phase at a management level. The Service Transition phase confirms that new or changed service are built, tested, accepted and deployed by leveraging Change, Release, Configuration and Knowledge Management. This course explores the high level goals, objectives, processes, common activities and technologies needed to successfully deploy a service into the live environment. The course culminates with the ITIL Intermediate Service Transition certification examination.
Embedded into the three (3) day Service Transition course is the unique virtualization, Living the Lifecycle®. Woven through all H2 Performance Consulting's ITIL Certification classes, this virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
• Discuss and understand pure ITIL concepts
• Apply concepts to a “neutral” real world situation
• Learn different perspectives
• Reinforce examinable concepts
Upon successful completion, learners will understand:
• Introduction to Service Transition
• Service Transition Principles
• Management and control of all Service Transition activities
• Service Transition Related activities around communications, commitment and organizational change
• Organizing Service Transition
• Control and coordination of Service Transition technology related activities Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
Target Student
ITIL Service Transition training is structured for anyone involved in managing Service Transition activities including:
• Change Managers and process owners
• Configuration Managers and process owners
• Release Managers and process owners
• Build and Test Managers
• Project Managers
• Individuals responsible for managing knowledge
• Business and IT consultants involved in the high level implementation of Service Management processes
• Individuals seeking to achieve the ITIL Expert™ or ITIL Master qualification
Student Prerequisites
• The ITIL Foundation Certification in IT Service Management - obtained through ITIL V3 Foundation or Foundation Bridge Course.
• Learners should complete at least 21 hours of personal study by reviewing the Service Transition publication.
Performance-Based Objectives
In addition to in-depth intermediate level training, learners will be equipped to earn their ITIL Service Transition Intermediate Certificate in IT Service Management by achieving a passing score (70%) on the 90 minute exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions.
The student will receive:
• Three (3) Days Instructor Led Training and Exercise Facilitation
• Learner Manual (excellent post-class reference)
• Sample Exams and Exam Preparation
• In-Class Examination
• Three (3) credits of the twenty two (22) required to achieve the ITIL Expert™ Certification
• Project Management Professionals earn 22 PDUs upon completion of this course